If only implementing legal technology change were as simple as buying new equipment and plugging it in. But simply having the right solution isn’t enough.
Organizational change starts with individual change. So whether you’re pushing through a new legal operations process or transitioning to new technology, a smart project plan includes adoption of the “new way” in its definition of success and dedicates resources for change management—the people side of change.
Before you dismiss change management as too soft or “woo-woo,” consider: CEB reports that employees suffering from change-related stress perform five percent worse than average; this equates to a $32.5 million impact to the bottom line per $1 billion in revenue.